Terms & Conditions

These Terms & Conditions govern your use of the Liquor at Ovation online store and services. By placing an order you agree to them.

Orders & Pricing. All orders are subject to acceptance and product availability. Prices and availability may change without notice.

Age-Restricted Products. You must be of legal age to purchase alcohol, tobacco, or other age-restricted items, and present a valid government-issued ID at hand-off. If you can't verify that you're of legal age at pickup or delivery, the age-restricted items won't be released and may not be refunded. We may refuse or cancel any order that cannot be lawfully fulfilled.

Pickup & Delivery. Fulfillment options, timing, and fees are shown at checkout and may vary by location and address.

Returned Deliveries. If a delivery comes back to the store because the items couldn't be released to you (for example, the ID check at the door failed), no one was available to receive it, or the delivery address couldn't be used, you'll be charged a return fee: a 15% restocking fee on the product subtotal, the delivery to you and back to the store, the $1.00 delivery service fee, and the courier tip (it is paid to the courier when the delivery is booked). The rest of your payment hold is released. If you agree to pick a returned order up at the store instead, you pay for the items and tax, plus (when it came back for one of the reasons above) those delivery costs and the courier tip, with no restocking fee. If you then don't collect it within 48 hours, you'll be charged the 15% restocking fee (plus, for those reasons, the delivery costs and the courier tip), and the rest of your payment hold is released.

Text Messages. Liquor at Ovation runs two separate text message programs. Each has its own sign-up and its own phone number.

Order updates. If you tick the optional "Text me updates about this order" box at checkout, we send transactional texts about that order: order received, ready for pickup, out for delivery, delivered, and cancellations or refunds. The box is unticked unless you tick it, and you can place an order without it. Entering your phone number, or signing in with a one-time code, does not sign you up for text messages. Order updates come from (833) 593-6704 and never contain promotions. Message frequency varies (about 2–5 messages per order).

Promotional texts. If you separately tick the box to receive promotional texts — at checkout, when signing in, or on your account page — we send you recurring automated marketing texts. Our promotional messages may include special offers, discounts, new arrivals, product recommendations, loyalty promotions, and in-store events, including alcoholic beverage tastings where permitted by law. All alcohol-related promotions and events are intended for individuals 21 years of age or older. You must be 21 or older to join, and we confirm your date of birth before you can. We send up to 6 promotional texts a month, no more than 3 in a day, and only between 8 AM and 8 PM store time. Promotional texts come from (844) 524-2916. Right after you join, we send one text confirming it.

Consent to either program is not a condition of purchase. Message and data rates may apply.

Text Message Opt-Outs. Liquor at Ovation uses separate telephone numbers for promotional text messages and transactional order notifications. Replying STOP to our promotional number, (844) 524-2916, will unsubscribe you from promotional messages from Liquor at Ovation while allowing separately authorized order notifications to continue. Replying STOP to our order notification number, (833) 593-6704, will unsubscribe you from both transactional and promotional text messages. You may also request that all Liquor at Ovation text messages stop at any time. Promotional messages will not resume unless you provide new marketing consent through our enrollment process.

Reply HELP for help, or contact us at (863) 424-9996.

Your consent authorizes promotional text messages from LIQUOR AT OVATION, INC. d/b/a Liquor at Ovation. Your consent does not authorize promotional messages from independently operated retailers or other businesses using the same online ordering technology.

Mobile carriers are not liable for delayed or undelivered messages. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Full program terms: https://liquorovation.com/p/sms.

Limitation of Liability. Services are provided "as is" to the fullest extent permitted by law.

Contact. Questions about these terms? Phone: (863) 424-9996